File a Complaint

Complaint Information

• Filing and reviewing a complaint is free of charge.
• A complaint can be submitted via the form available on the website, by email (contact@elevare.com.pl), or by traditional mail.
• For the complaint to be considered admissible, the following information must be provided:
• • First and last name / Name of the legal entity
  • Complainant’s email address
  • Legal entity identifier (if applicable)
  • Service reference number or other references to relevant transactions, e.g., wallet address (if applicable)
  • Complaint details (All essential information regarding the crypto‑asset service to which the complaint relates and a description of the subject of the complaint)
  • Any documents or evidence supporting the described facts, such as:
  • Proof of payment (PDF format), if the complaint concerns a financial transaction
  • Transaction hash, if the complaint concerns a crypto‑asset deposit or withdrawal
• Deadline: The Company will provide a substantive response to the complaint within 14 days after it is deemed admissible by the Customer Support Department.
• Please provide documentation confirming the facts presented.
• • Date(s) of the events that led to the complaint.
  • Description of the damage, loss, or harm caused (if applicable).
  • Other remarks or relevant information (if applicable).